How to deliver
unrivalled customer experiences
In discussion with Kyla Adams of Virgin Atlantic
In a world where most businesses have many competitors, it is difficult to find a really true differentiator. Many are turning to customer experience in order to retain and attract new clients and customers and stand out from the crowd.
But it isn't as easy as you think to implement and maintain.
If you don't get this right, your paying customers will vote with their feet and your brand and reputation will be damaged.
This discussion with Kyla Adams, Customer Journey Manager at Virgin Atlantic explores the importance of customer experiences in the current climate, whether it can be trained or not and what are the key ingredients to delivering unrivalled experiences.
Viewers will learn...
1. The importance of an unrivalled customer experience
2. How customer experience is a critical differentiator in a saturated market
3. Whether customer service is engrained or something that can be taught
4. Who in a business should be responsible for delivering it
5. Why so many businesses get their customer experience so wrong
6. The key to delivering an unrivalled customer experience
Register NOW and access the full unedited discussion with Kyla. We dig deep on each of these critical areas and share our insight from years of being on a mission to deliver unrivalled customer service.
Meet Gary & Kyla...
After over 25 years in high-growth businesses delivering results at a senior level, Gary knew he could use his skills to help SMEs. A straight-talking, no-nonsense Yorkshire man, he now helps business owners to have the freedom to choose how, when and where they work through a range of online and in-person programmes.
Having turned around his business and his lifestyle as a result, Gary now runs three successful businesses and it’s this experience he uses to help other entrepreneurs ditch the guilt, start earning what they are worth, and creating the ability to make choices about how they spend their time.
He creates what many hard-working business owners are missing – the freedom to choose.
Gary holds a key role in the Association of Business Mentors in the UK and regularly engages business and university audiences about building the right business to give freedom and choice.
Passion, energy and a willingness to bring about change and make things better are three things that are super important to Kyla, and pretty much sum her up!
Over the last 11 years Kyla has worked for three large reputable brands, across different industries and multiple roles, spanning key areas across product, change/ delivery, operations & customer.
Kyla's current focus is driving forward the customer journey for Virgin Atlantic, making it seamless and memorable.
Her professional accreditations include...Prince 2, APM Project Management Fundamentals & Lean certification.
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